FAQ's
Q: How does the case work?
A: CASE THE MOMENT is powered by NFC (Near Field Communication) Technology that transforms the back of your phone case into a magical customizable masterpiece.
Q: Does the case drain the battery?
A: No, CASE THE MOMENT uses ultra-low-power smart ink technology. It does not require a battery and has no impact on your phone's battery life.
Q: How often can I change the image on my case?
A: You can change the image as often as you like! There are no limits on how many times you can update your case display.
Q: Will the image on my case fade over time?
A: The smart ink technology is designed to be long-lasting and resistant to fading. Your images should remain clear and vibrant with normal use.
Q: How long does shipping take?
A: Shipping times take 3-5 days.
Q: What if I don't like my case?
A: Our products are edgy, magical, and non-refundable. See our return policy for more info.
Q: What if my item/ package arrives damaged?
A: When you receive your item, please check your item carefully. If the product appears damaged, please complete the following steps:
- Take a picture of the damage.
- Send us the pictures of the received items/package with detailed information describing the issue, along with the paper mentioned above proof and case number with which we can quickly confirm the case.
- We will contact you directly with the next steps.
- DO NOT throw away the boxes or packaging materials; otherwise, your claim will not be honored by the shipping company.
After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.